Dr. Kelman suggests the performance measurement and management “movement” of the past decade is on the edge of a shift – either backward or forward. He opts for forward movement where:
- Outcome measures are preferable to input, output, or activity measures
- Efforts move from supplying more measures to a demand for useful measures
Should the next President place a greater distinction on his/her use as performance-improvement tool vs. as an accountability tool? If so, do you have examples of how?