Dr. Kettl says government will increasingly need to be able to responding to non-routine problems?
Responsibility for solving “non-routine” problems (i.e., Katrina, terrorist attacks, Avian Bird Flu) is often highly diffused.
Non-routine problem require different patterns of coordination, and solutions based on information and communication.
What advice would you give the next President on how to transform large, formal organizations so they do not stymie innovative managers? Have you seen examples of where this was done well?