2 Responses to “Defining Key Roles, Reducing Confusion”

  1. Norman M. Macdonald Says:

    There seems to be a lack of interest in the state of the Federal Civil Service which is, to put it mildly, poor. Collaboration can only be honestly achieved by personal interaction between equals. This will require the Feds to move away from command and control to a position where the people at the field level have the people, money and authority to act collaboratively. What I see here are some good ideas and and some of the hopes of the reinventers of the 90’s. As a retired member of a land management agency I believe the Forest Service and BLM should be a good starting place.
    As for communications technology; hasn’t anyone heard of Skype?

  2. M. L. Johnson Says:

    Everytime I read the title of “Chief Performance Officer” I cringe. Then as I learn more, often in your blog, I am encouraged with Obama’s people’s view that it is more than being an enforcer and coming up with inforcer tools and technology for better assureing that work gets done from the top. It appears the primary charge for the “Officer” will be more at balance than the past with efforts to get at the core reasons why performance is stifled. I feel more top down oversite in whatever form it comes in will do little to improve performance in the government. If the “officer” is expected to have a healthy focus on culture change coupled with sytems and process improvement, I’d expect a sigh of relief from most ground level government employees and a subsequent increase in productivity and customer service. Thank you for keeping me informed on this issue and hoping the “technology” tsar also has a charge for assisting in culture and systems change instead of coming up with better and faster ways of deseminating work to get done and checking on output based solely on “how much was done and how much did your production cost”. As a different way of saying the same thing: There is the quality of service to the people of the United States that is never measured well and I rarely read about, exceot un cases where one of us stumbles (often as the result of a bad system).

    Again thank you for the blog

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